WHAT MAKES YOUR COMPANY DIFFERENT THAN THE REST?
*All of our candles are hand poured to order. They’re never sitting on a shelf collecting dust! Using 100% soy wax and non-toxic natural fragrances makes our candles clean burning and environmentally friendly too!
HOW LONG SHOULD I BURN MY CANDLE FOR?
*Soy-wax has a memory and should be allowed to achieve a full melt pool on its very first burn. If it is extinguished prior to allowing a full melt pool, all subsequent melt pools will not go passed the first one. Once your candle has reached its full burning pool, we recommend burning your candle for no longer than 4 hours.
WHAT IF I DON’T LIKE THE SCENT OF MY CANDLE THAT I CHOSE?
*We can’t guarantee that everyone will like the scent that they chose. Make sure to read the description of our candles before purchasing them as we don’t offer a replacement or refund because you don’t like the scent. Orders are non refundable. We custom make every order therefore it is non refundable as soon as it's placed.
CAN I CHOOSE MY RING SIZE?
*Yes! We carry women's sizes 5-13 and men's 9-13!
JewelryJarCandles is not liable for rings that are damaged. We maintain a high standard on quality control and we will replace manufacturing defects free of charge up to 30 days from the day you ordered from us. We need a picture of the ring that is defective. We are not liable for rings that are damaged by users.
Orders are non refundable. We custom make every order therefore it is non refundable as soon as it's placed.
Customers are responsible for any errors when entering their address. We cannot do anything when an order has been shipped if you have entered in the wrong address. Everything is non refundable and the customer is responsible for any additional shipping charges.
CAN I SEND IN MY OWN JEWELRY TO PUT IN THE CANDLE I WANT TO BUY?
*Yes! Send us your jewelry and we can even personalize a message to go into the candle. If the jewelry is expensive, it will be insured when we send it back to you.
DO YOU TEST EVERY SINGLE PIECE OF JEWELRY THAT GOES INTO YOUR CANDLES?
*We test a random ring per shipment we receive. We wouldn’t want to test every single ring as it would be “used” when putting it into your candle! We are not jewelers but we trust the vendors we buy our jewelry from. We also trust that they are giving us the accurate estimate on the rings we put in our candles.
HAS ANYONE RECEIVED A $5000 RING IN YOUR CANDLES?
*Our wholesale shipment contains one ring worth $5000. Since we are a brand new company, all of our rings are ready to be placed in our candles! Including the top prize! We place them randomly into the candles so we don’t know which one has it!
WILL THE RING TURN MY FINGER GREEN?
* As long as you take proper care of your ring, your finger should not turn green. Keep your skin dry when wearing it or coat it with clear nail polish if you are wearing the ring in water. But I myself have tested many of the rings and haven’t had a problem with my finger turning green. If your ring is 925 Sterling Silver, it is the purest form of silver that can be used in jewelry. It means that 92.5% of the silver is pure but they make up the other 7.5% with other metals so the silver is hard enough to be used for jewelry. Unfortunately in some cases, people may be allergic to one of the other metals used in the 7.5%. This is out of our control and we have no way of knowing who is allergic to what metals therefore we can’t possibly refund or exchange rings due to allergies that we are unaware of. If you do have a reaction to any of the rings, coat your ring with clear nail polish. Also try not to get the ring wet while on your hand. Plus when ordering, ask for our Rose Gold or 18K plated collection. If we have them, we can make sure you have something that you hopefully won’t have a reaction to.
All of our rings, earrings and necklaces from Jewelry Jar Candles valued under $300 have a solid, Sterling Silver base.
Rings, necklaces, and earrings from Jewelry Jar Candles products valued at $300 or under are made of 925 sterling silver with rhodium, white gold, rose gold, or gold plating.
IF I PURCHASE MORE THAN ONE CANDLE, COULD I POSSIBLY GET THE SAME RING?
*We have a huge supply of rings and yes, some are duplicates. We try our best to not have many duplicates but it can happen as we are putting random rings in candles to ensure everyone has a fair chance at the $5000 prize!
WHAT IF I DON’T LIKE THE RING I RECEIVE?
*Unfortunately we do not do any type of exchange or refund on the rings. Everyone’s taste is different and the ring is an added bonus to our Jewelry Jar Candle. Keep ordering to get different styles of rings!
IS THE JEWELRY PROTECTED INSIDE OF THE JEWELRY JAR CANDLE?
*Yes! We have placed the ring in an airtight Ziploc and wrapped it tightly in foil to prevent any damage to the ring!
HOW BIG ARE YOUR CANDLES?
*We use 11 ounces of 100% soy wax in every candle.
*We are not jewelers. We sell candles with jewelry in them. We purchase our jewelry wholesale and use their recommended retail value as our appraisal.
JEWELRY JAR CANDLE SAFETY
*CANDLES SHOULD NEVER BE LEFT UNATTENDED AND KEPT OUT OF REACH OF CHILDREN
*NEVER (EVER) REACH INSIDE OF THE CANDLE WHILE IT’S LIT TO RETRIEVE THE FOIL WITH YOUR RING IN IT.
*BURNING THE BOTTOM ¼ INCH OF THE CANDLE IS DANGEROUS. THERE’S NO WAY TO CONTAIN THE HEAT AND THE JAR WILL HEAT UP FAST AND POSSIBLY EXPLODE/BREAK THE GLASS. FAILURE TO FOLLOW THESE SAFETY TIPS WILL VOIDS ALL LIABILITY IN JEWELRY JAR CANDLES.
*DO NOT PUT YOUR CANDLE NEAR FLAMMABLE OBJECTS.
*KEEP YOUR WICKS TRIMMED TO A ¼ OF AN INCH ABOVE THE WAX. TRIM AFTER EVERY SINGLE USE TO GET THE MOST OUT OF YOUR JEWELRY JAR CANDLE!
*DO NOT USE WATER TO PUT OUT YOUR CANDLE.
HOW TO GET THE RING OUT OF THE JEWELRY JAR CANDLE
*AFTER A FEW HOURS OF BURNING YOUR CANDLE YOU SHOULD SEE THE FOIL THE RING IS WRAPPED IN. MAKE SURE THAT THE CANDLE IS EXTINGUISHED AND THE WAX IS JUST BELOW THE FOIL. USE TWEEZERS TO TAKE OUT THE FOIL. DO NOT DIG INTO THE WAX TO RETRIEVE THE FOIL AS YOU MAY DAMAGE THE RING AND THE CANDLE ITSELF. CAREFULLY REMOVE THE FOIL TO SEE YOUR BEAUTIFUL RING!
***IMPORTANT We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.